Returns & Refunds
- Return and Refund Declaration
Due to the intimacy of the products we sell, we are unable to return or replace the merchandise. However, if the Secrexy member can meet the refund condition within 90 days after receiving the package, we can refund or resend the product in full.
- Situations When We Refund
1.Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. Please contact us by email, upload a product image/video and describe the problem, we will respond within 24 hours.
2.Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
- Return Process
1. Please include the following information in the return package:
① Order number and product SKU of the item you want to refund.
② Reasons for refund.
③ Upload product images/videos and describe the problem.
Please contact us by email to display issues with the project and quality related issues.
We will respond with in 24 hours of receiving your email.
2. Return Announcement
① Our refund policy applies to any product.
② Please contact us within 30 days of receiving the order.
3. PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.
- Refunds
After the refund request is approved, we will process your refund within 24 hours. It is expected to refund 2-7 business days to your original payment account.
- Policy Exclusions
Our 90-day refund policy does not cover goods if the following conditions are met:
A.The product serial number and product was not distributed by Secrexy;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation.
E. Apply 30 days after you receive the goods.
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